About Us
Concierge Contact Center
We don't believe in generic, detached call handling. Founded on real-world clinical experience, Concierge Contact Center acts as a seamless, deeply empathetic extension of your local medical or dental practice—ensuring you never miss a vital patient connection.
Our Story
Concierge Contact Center was founded in January 2010 by John and Lynette Ross with a definitive mission: to ensure that no healthcare business ever misses a critical patient connection.
Prior to establishing Concierge Contact Center, Lynette traveled extensively across the United States, training dental office professionals in phone etiquette, front-desk customer service excellence, and patient conversion strategies. Throughout her clinical consulting career, she identified a persistent, systemic vulnerability in daily office operations: while internal staff were busy treating patients or engaging in administrative training, the main office lines regularly rang unanswered.
Recognizing that valuable growth opportunities, emergency inquiries, and vital patient relationships were consistently slipping through the cracks due to local front-desk overload, Lynette and John conceptualized a seamless, specialized solution. Concierge Contact Center was engineered from the ground up to close that exact operational gap.
Corporate Qualifications & Professional Standards
Exceptional service is the direct result of rigorous operational standards and experienced leadership.
Decades of Executive Expertise
Almost every member of our administrative management team possesses over a decade of hands-on experience in corporate customer service, healthcare workflows, and centralized call center operations.
Strict HIPAA Compliance
We prioritize patient data privacy above all else. Concierge Contact Center maintains full, rigorous HIPAA certification, ensuring that sensitive client records and Protected Health Information (PHI) are managed with total administrative integrity.
Proprietary Intake Training
Every virtual receptionist undergoes our exhaustive, proprietary in-house customer care and high-level patient conversion training program before ever handling their first live phone call or chat interaction.
Meet The Team
Our Agents: The Empathetic Voice of Your Brand
While advanced scheduling technology drives our operational efficiency, our professional receptionists are the definitive heart of Concierge Contact Center. We reject the rigid, high-pressure scripts and robotic automated loops of traditional outsourced answering services. Instead, our team functions as a warm, high-caliber extension of your physical office.
Every interaction is managed by our 100% US-based team, operating directly out of our corporate headquarters in Athens, Georgia. Rooted in a culture of classic Southern hospitality, our agents are selectively hired for their naturally kind, friendly, and welcoming demeanor.
Extensively trained in active listening, compassionate patient care, and sophisticated intake metrics, our team ensures that your callers never feel like they’ve reached a detached call center. Instead, they experience a dedicated, knowledgeable partner who listens thoroughly and handles their health inquiries with precision, absolute warmth, and clinical integrity.