One of the newest ways for customers and retailers to communicate is via live chat services. This fast, easy way of managing customer service concerns can be a timesaver in our hectic lives. If your business is not currently offering this convenience to patrons, then it’s high time you start! Specialty’s live web chat service can help.
40% of Live Chat users will purchase with you. That means not having manned Live Chat on your website is like a phone line without an operator!
Just about any customer query can be addressed and remedied in an instant, and it is virtually effortless for the consumer.
We train our employees twice as long as the industry standard, and that means you will always have the most experienced staff monitoring your web chat service. We are always prompt, always courteous, and always dedicated to your success. Online communication can be an integral part of your sales and marketing department. We offer:
24/7 Answering: There’s no telling when a website visitor will contact your business. People surf the web at all hours, and that means that orders or questions can come in at any time. It could be 1 in the morning or 5 in the afternoon – our agents are always available. 24/7/365 service guarantees that your customers will have access to your business whenever they want.
Customized Solutions: We can provide you with a live chat channel for your business via an easily inserted code, or if you already have a chat module established, we are able to work within your current preferences. Whether we are providing sales, service, or tech support, our experienced team will collaborate with you to create a script for chat agents to follow during every session.
Bilingual Staff: America is growing more diverse by the minute. In this marketplace, it is essential to be prepared for not only English speakers, but for Spanish-speaking clientele as well. With bilingual chat services, you can rest assured that all of your customers will receive the impeccable care they deserve.
Improve Customer Satisfaction: When customers receive immediate, personalized assistance as they move through the sales process, they are much more likely to complete the sale and return to your website in the future. There is also a good chance that they will recommend your company to friends and colleagues. Small business owners say that 82% of future revenue comes from referrals. When it comes to new client acquisition, outstanding customer service is the name of the game.
With more than 65% of American online shoppers engaging in live chat, it is perhaps the most expedient, affordable way imaginable of communicating with your client base.