The best virtual receptionist service is friendly, professional, and efficient. That's what we strive to deliver every day. We do it with careful training, effective technology, and the best customer experience associates anywhere.
What is a virtual receptionist? A virtual office receptionist is a real human being who answers your telephone calls and provides other support services. Virtual receptionists provide the same level of empathetic, professional customer support your own direct employees would, but they do it virtually-over the internet.
When a customer calls your business phone line, we answer the phone just as your receptionist would The receptionist sees your account information immediately and answers the call in your business name, using the greeting you've specified.
Your call can leave a message with the virtual receptionist, place an order, or schedule an appointment-just like they would when talking to your in-house receptionist.
With a virtual receptionist answering service plan from Concierge Contact Center, you can quickly and easily take your customer service to the next level. Don't spend weeks or months searching for the right people to hire in-house. Our virtual receptionists are trained to step in and provide the telephone support your business needs.
Benefits of a virtual receptionist
Scalable A full-time receptionist employee can cover about eight hours a day. After hours, on weekends, and on holidays, your business has no telephone reception. An in-house employee also struggles to handle more than one call at a time-they have to put someone on hold.
If one virtual receptionist is already on your line helping your customer and you get another call, it won't go to voicemail. Instead, the second call will be routed to another receptionist and answered simultaneously. You pick the minute plan that works for you, giving you great flexibility. With a virtual receptionist service, you get as much customer service capacity as you need.
Cost-Effective Choose one of our virtual office reception plans and you get a pool of minutes to use for the month. If you're in a seasonal business and have slower periods, you can cut back. If you do a big advertising campaign and anticipate higher call volume, you can beef up your plan to handle it.
Not only does a virtual receptionist answering service cost less than hiring your own in-house staff, you save on office space as well. Put that square footage to better use, or even trade in your office for a smaller, less expensive one.
Our virtual receptionist answering service delivers scalable, 24-hour customer service at a fraction of the cost of in-house employees. Our virtual office receptionists answer your business phone lines in your company name, following a call flow we help you design.